IEA108 Quiz Copy

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Question 1 of 12

1. Question
1 point(s)
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Question 2 of 12

2. Question
1 point(s)
Select the correct Standards listed in the Agent Code of Ethics from the below list.
- Organisational Effectiveness
- Professional Probability
- Business Ethics
- Organisational Co-operation
- Staff Capability
- Agency Recruitment Practices and Standards
- Business Resources
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Question 3 of 12

3. Question
1 point(s)
The Australian Standards for international education agents does not mirror the requirements for education and training providers as outlined in the ESOS Act and National Code.

Is this statement true or false?
- True
- False
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Question 4 of 12

4. Question
1 point(s)
As an Agent/Consultant how do you protect the interests of minors?

Based on Principle 4 from the Agent Code of Ethics select the correct answers.
- Don’t inform the parent or legal guardian about the discussions you have had with your under 18 student, as you can just sign all the documents on their behalf.
- Ensure that the prospective student had adequate representation & support from a guardian &/or legal counsel during meetings & that this is recorded as informed consent before any money changes hands.
- Ensure that the client has the legal capacity to enter into any commitment.
- Act not only in accordance with relevant laws and regulations, but competently, diligently and fairly as befits dealings with minors.
- Make sure under 18 students have their friends with them when they sign all the official documents.
- Inform the student that they can live wherever they want and do whatever they want once they arrive in Australia, as they will no longer have their parents/legal guardian with them.
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Question 5 of 12

5. Question
1 point(s)
As an Agent/Consultant how do you provide current, accurate and honest information in an ethical manner?

Based on Principle 2 from the Agent Code of Ethics select the correct answers.
- Display government or institution logos even if you don’t have permission to do so, as it is a guideline anyway.
- Provide realistic and appropriate information that is tailored to the individual student’s circumstances.
- Using institutions’ officially approved material in promoting providers with whom agents have an agreement.
- Specifying the rights and responsibilities of the student in the country of destination.
- Encourage students to enrol in a course that they cannot afford and tell them they can get full-time work when they arrive to help pay their tuition fees.
- Refraining from claiming a direct government endorsement or privileged relationship with a public official or member of the government where one does not exist.
- Providing a registration number or other identifier on advertising material.
- Create your own marketing material for an institution that will get you the sale and don’t worry if it is a bit misleading.
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Question 6 of 12

6. Question
1 point(s)
What are the three core elements Australia’s Education Agent Code of Ethics is based on?

Select the correct answers below.
- The London Statement’s Business Ethics
- The London Statement’s Ethical Framework
- The London Statement’s Principles
- The Agency/Agent Standards
- The London Statement’s Quality System
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Question 7 of 12

7. Question
1 point(s)
The Agent Code of Ethics aims to ………….

Select the correct answers below.
- Outline the principles and expectations of international students enrolled in institutions in Australia.
- Outline the principles and expectations of fair and ethical conduct of Australia’s offshore and onshore education agents.
- Foster best practice among education agents to assist them to provide quality services to potential and existing international students and partner providers.
- Build Australia’s international student numbers by 2025.
- Provide assurances on the quality and standard of services provided by education agents recruiting into Australia.
- Provide quality education programs for agents to market to international students.
- Build on Australia's globally recognised international education and training quality systems to further enhance the reputation of Australia’s education system.
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Question 8 of 12

8. Question
1 point(s)
Q.2 The Agent Code of Ethics provides ____?

Select the correct answer below.
- a guide to agents on how to apply to institutions in Australia.
- a guide to the expected operational processes of an agency.
- a guide to the legal framework affecting agents, education providers, international students, parents and fellow agents across the sector.
- a guide to the expected professional behaviour of individual agents and agencies working with Australian international students, parents, providers and fellow agents across the sector.
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Question 9 of 12

9. Question
1 point(s)
Why was the Agent Code of Ethics established?

Select the correct answer below.
- to save the international education and training sector in Australia.
- to ensure the highest standard of service and care is delivered across the international education and training sector.
- to ensure the international education and training sector in Australia reaches it’s 2025 goal.
- to assist in the delivery of courses across all sectors.
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Question 10 of 12

10. Question
1 point(s)
As an Agent/Consultant how do you practice responsible business ethics?

Based on Principle 1 from the Agent Code of Ethics select the correct answers.
- Avoiding conflicts of interest.
- Ignore complaints or disputes from students or education providers.
- Observing appropriate levels of confidentiality and transparency.
- Acting professionally, honestly and responsibly.
- Charge students additional fees & if they ask you about commissions from education providers just ignore them.
- Acting in the best interests of the student at all times.
- Engage in fraudulent behaviour especially if it makes you more money.
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Question 11 of 12

11. Question
1 point(s)
Match the ethical framework with the description by dragging and dropping it to the correct box.
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- Not allowing professional judgment to be compromised by bias or conflict of interest.
- Maintaining professional knowledge and professional service, and acting diligently.
- Declaring conflicts of interest to all clients, especially when service fees are charged to both the education provider & the prospective student.
- Acting in accordance with relevant laws and regulations and dealing with clients competently, diligently and fairly.
- Being straightforward & honest in all professional & business dealings.
- Acting in a manner that will serve the interests of clients & the wider society even at the expense of self‐interest; recognising that dedication to these principles is the means by which the profession can earn the trust & confidence of stakeholder groups (individual clients, the public, business and government).
- Respecting & preserving the confidentiality of personal information acquired & not releasing such information to third parties without proper authority.
- Objectivity
- Professional competence & due care
- Transparency
- Professional behaviour
- Integrity
- Professionalism and purpose
- Confidentiality
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Question 12 of 12

12. Question
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