This Quiz is to assess your knowledge and understanding of unit IEA105: Customer Service.
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When handling difficult customers, which actions are correct?
What are the Four Basic Needs of a Customer?
Please drag the Definition over to match the Terms below:
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The need to be understood
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The need to feel welcome
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The need to feel important
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The need for comfort
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What are the Customers “Needs and Wants”? Select the correct answers.
How do you build a positive Business Relationship? Select the correct answers below.
Which one is not ‘The Seven Sins of Customer Service’?
When handling difficult customers, which actions are correct?
What are the Four Basic Needs of a Customer?
Please drag the Definition over to match the Terms below:
|
The need to be understood
|
|
|
The need to feel welcome
|
|
|
The need to feel important
|
|
|
The need for comfort
|
|
What are the Customers “Needs and Wants”? Select the correct answers.
How do you build a positive Business Relationship? Select the correct answers below.
Which one is not ‘The Seven Sins of Customer Service’?