This Quiz is to assess your knowledge and understanding of unit IEA105: Customer Service.
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What are the Customers “Needs and Wants”? Select the correct answers.
What are the Four Basic Needs of a Customer?
Please drag the Definition over to match the Terms below:
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The need to be understood
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The need to feel welcome
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The need to feel important
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The need for comfort
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How do you build a positive Business Relationship? Select the correct answers below.
Which one is not ‘The Seven Sins of Customer Service’?
When handling difficult customers, which actions are correct?